Last updated: 24th May 2018
Age UK North Yorkshire & Darlington understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, https://www.ageuknyd.org.uk (“Our Site”).
Throughout this policy, we’ll provide detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.
1. Information About us
Our Site is owned and operated by Age UK North Yorkshire & Darlington, a registered charity (1128377) and company limited by guarantee (6817492).
Registered address: Age UK North Yorkshire & Darlington, Bradbury House, Beaumont Street West, Darlington, DL1 5SX.
2. What Does This Policy Cover?
3. What is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
4. What Are My Rights?
Under the GDPR, you have the following rights, which we will always work to uphold:
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 13.
Further information about your rights can also be obtained from the Information Commissioner’s Office.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
5. How Do You Collect Data?
When you communicate with us
Identifiable personal data is only collected when you complete a form, make an enquiry or initiate a conversation with us, for instance in any of the following cases where you:
In every case, we’ll endeavour to only contact you with information specific to your enquiry unless express permission is provided in the ‘Consent’ section of each form.
If you have provided permission for us to contact you for marketing purposes, this data will be kept fully secure and never sold or shared with any third parties.
You’ll have the opportunity to unsubscribe from communications at any time using the details in section 13 of this policy.
When you visit this website
We, like many companies, automatically collect the following pseudo-anonymous information:
When you interact with us on social media platforms such as Facebook and Twitter we may obtain information about you (for example, when you publicly tag us in an event photo). The information we receive will depend on the privacy preferences you have set on those types of platforms.
6. What Type of Information Do You Collect?
The personal information we collect, store and use might include:
Data protection laws recognise certain categories of personal information as sensitive and therefore requiring greater protection, for example information about your health, ethnicity and religion.
We do not usually collect sensitive data about you unless there is a clear and valid reason for doing so and data protection laws allow us to, for example, we may ask for your health information if you are planning to take part in a physical activity at one of our centres.
Where appropriate, we will make why we are collecting this type of information and what it will be used for clear.
7. How Do You Use My Personal Data?
If we do collect any personal data, it will be processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the GDPR at all times. For more details on security see Part 8, below.
As stated above, unless consent is received to send marketing communications, If you contact us and we obtain your personal details from your email, we will use them only in reference to the subject of your enquiry or request.
You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
We will not share any of your data with any third parties for any purposes.
8. How and Where Do You Store My Data?
We will only store your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the GDPR or to equivalent standards by law.
9. Do You Share My Personal Data?
We may sometimes contract with the following third partiesfor both data storage purposes and providing quality services to our customers. In many cases, the below services depend on interactions from customers with our organisation and will not be relevant to all users. This information is always the property of Age UK North Yorkshire & Darlington, and inaccessible by another entity. These services include:
If any of your personal data is transferred to a third party, as described above, We will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 8. We’ll conduct reviews of these third parties on a regular basis to ensure their policies comply with our own.
10. How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 13.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within 28 days of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
It is possible to switch off cookies by setting your browser preferences. Turning cookies of may result in a loss of functionality when using our website.
For more information about the different types of cookie, visit the About Cookies website: http://www.allaboutcookies.org/
12. 16 or Under
If you are aged 16 or under‚ we require you to seek a parent/guardian's permission beforehand whenever you provide personal information via the Site.
13. How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our organisation in a way that affects personal data protection.